Privacy Policy

Last updated: Sep 17, 2026

This Privacy Policy describes how My Sooper Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from My Sooper Store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Payment processors that collect payment information, such as bank account or credit/debit card information and billing address, to process your payment and fulfill your orders.
• Third-party services that may automatically collect information when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, using technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with our Services, including processing payments, fulfilling orders, sending notifications related to your account and purchases, arranging shipping, facilitating returns and exchanges, and managing your account.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email or text message and showing you advertisements for products or services.
• Security and Fraud Prevention: We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials secure.
• Communicating with You and Improving Our Services: We use your personal information to provide customer support, respond to your questions, and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. Cookies help us power and improve our Site and Services, remember your actions and preferences, and understand how visitors interact with our Services.

We may also permit third-party service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies may negatively impact your user experience and may cause certain features of the Services to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• Vendors and service providers who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• Our affiliates or other companies within our corporate group.
• In connection with a business transaction such as a merger, acquisition, sale of assets, or bankruptcy.
• To comply with applicable legal obligations or lawful requests from authorities.
• To enforce our applicable terms and policies and protect or defend our Services, rights, and users.

We may disclose categories of personal information such as:

• Identifiers, including basic contact details and certain order and account information.
• Commercial information, including order information, shopping information, and customer support information.
• Internet or similar network activity, including Usage Data.
• Geolocation data, such as approximate location determined by an IP address or other technical measures.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

User Generated Content

Our Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of our Services, that content may be publicly accessible.

We cannot control who may access information that you choose to make publicly available and cannot guarantee that third parties will keep such information secure.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Children's Data

Our Services are not intended to be used by children, and we do not knowingly collect personal information from children.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that the information be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know: You may request access to personal information that we hold about you.
• Right to Delete: You may request deletion of personal information that we maintain about you.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Portability: You may request a copy of certain personal information we hold about you.
• Restriction of Processing: You may request that we stop or restrict certain processing of your personal information.
• Withdrawal of Consent: Where we rely on your consent, you may withdraw that consent.
• Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option provided in those emails.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests. We will respond to requests within the time required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.

International Users

Your personal information may be transferred, stored, and processed outside the country in which you live. This may include processing by staff and third-party service providers who support our Services.

Where applicable, we will use recognized legal mechanisms for transferring personal information across borders.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any applicable privacy rights, please contact us at:

Email: mysooperstoree@gmail.com

Store: My Sooper Store

Location: Pakistan